
Castle Point Leisure wins prestigious Member Experience Award for the sixth year running.
Castle Point Leisure, the operator of both Runnymede Leisure Centre and Waterside Farm Leisure Centre are pleased to announce that it has been named the Local Authority of the Year at the TRP Member Experience Awards for the sixth year running. This incredible achievement recognises the high level of customer service that Castle Point Leisure provides to its members.
The Member Experience Awards are a series of awards from the company TRP created to recognise and reward health and fitness facility operators consistently delivering a high standard of member experience, measured by their Net Promoter Scores. Customers are asked to rank how likely they are to refer friends or family to our facilities to give an overall yearly score in everything offered. This can include overall satisfaction, staff friendliness and helpfulness, cleanliness, value for money and quality of equipment among others.
Castle Point Leisure has achieved outstanding results in all these areas demonstrating the commitment to providing an exceptional experience for all customers.
Cllr Tom Gibson, Cabinet Member for Assets & Special Projects said: “It is a great privilege to have two great leisure centres that the customers clearly love going to. You can see the commitment the staff have to giving a great customer experience with this award proving that further. I would like to say thank you to both the staff and our customers for making both leisure centres fabulous places to be. We are very lucky to have two such great facilities within the Castle Point Borough.”
Castle Point Leisure is dedicated to improving the customer experience further for enjoyable places for people within the borough to come, be fit and healthy and enjoy themselves. Castle Point Leisure are currently offering a free three day pass to come and try the facilities. Visit www.castlepointleisure.co.uk for more information.
ENDS